Refund Policy
When Spinsku returns clips to your balance and when you can get your money back.
Last updated: 2026-11-11
Clips that fail
If a clip fails to generate, it is returned to your balance automatically. You do not need to ask.
Clips you are not happy with
AI clips vary. If a clip changes your product in a way that makes it unusable, write to support@spinsku.com with the pack link within 7 days and we will return the clip to your balance.
Clip packs
An unused clip pack can be refunded in full within 14 days of purchase. If you have used some of the clips, we refund the unused share.
Subscriptions
You can cancel at any time and keep your clips until the end of the period you paid for. A first subscription payment can be refunded within 14 days if you have used fewer than 3 clips from it. Renewals are not refunded once clips from the new period have been used.
How to ask
Email support@spinsku.com from your account email. Refunds go back to the original payment method, usually within 5 to 10 business days.